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Digital Workplace Detects

 

Digital Workplace Detects is a first-of-its-kind SaaS solution that provides proactive, autonomous monitoring and maintenance for the IT service desk.

We all know what happens when IT ticket volume spikes: Employees are drowning in urgent work, and end users are stuck, frustrated, as they wait for answers. The current service desk model centers around solving problems after they’ve occurred and disrupted work, not before. But what if IT problems could be quickly and silently remediated before they had a chance to materialize? Digital Workplace Detects helps make this a reality with its self-healing technology and proactive detection capabilities.

Digital Workplace Detects is a first-of-its-kind SaaS solution that provides proactive, autonomous monitoring and maintenance for the IT service desk. Our solution observes a user’s environment for potential errors and reports them to a unique AI reasoning engine, stopping issues in their tracks. This proactive monitoring reduces the number of IT tickets and calls dramatically by preventing problems from ever occurring.

Unique Benefits

  • Labor savings: Since there’s so much less work for IT employees, service and support costs can be reduced by up to 70%.
  • Reduced service desk volume: Digital Workplace Detects autonomy prevents errors from ever occurring, keeping IT service desks safe from high volumes.
  • End user satisfaction: End users experience far fewer IT issues and don’t need to file tickets or lose valuable time waiting for resolution.
  • Intelligent labor allocation: Freed from tedious ticket work, IT employees are able to use their talents in more productive areas.

Feature-Rich Functionality

  • Endpoint SupportBOT: AI-powered SupportBOT lives inside operating systems to observe the client environment, providing unique insight about what is happening. SupportBOT identifies problems before they can occur, reporting them to the AI Reasoning Engine.
  • AI-powered observation, reporting, and remediation: SupportBOT serves as the “eyes” in the environment, reporting everything back to the AI Reasoning Engine. When the Engine creates a remediation, SupportBOT carries it back to the environment.
  • Cutting-edge data security: De-identification and encryption of critical data keeps company, user, and device information safe.
  • End user Chatbot: Chatbot delivers personalized premier service to each end user. Chatbot knows who you are, the devices you use, the issues you’re having, and how to solve them.
  • Unique AI-fueled SaaS solution requires no special training or implementation costs.

In an increasingly digital world, better IT solutions are needed more than ever. Reduce your service desk costs and improve productivity by getting started today. Contact us for a demo below.

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Contact us today to learn how our AI-fueled digital labor WORX for your IT processes.