Clients, both internal and external, expect products and services to be accessible when they need them. Any disruptions, such as unscheduled outages or decreased performance, can have a substantial impact on the Clients’ ability to run their businesses efficiently. This, in turn, can have a negative impact on business performance through reduced revenues, profits, and customer/employee satisfaction.
The Service Desk Client Experience Webinar tries to uncover characteristics that have an influence on the Client Experience, both positively and negatively. We will look at the aspects that influence the Service Desk Client experience. We will go over client use cases where innovative ideas were used to improve the Client Experience. In addition, we will address data, analytics, and AI breakthroughs that can better position you to improve the Client Experience.
Join us for this must-attend webinar where we will explore the Business Issues Affecting IT Service Desk Client Experience and Solutions Using Data, Analytics, and AI. Featuring important takeaways from the Top Ten Service Desk Views on what influences Client Experience.
We’ll review real-life case studies on:
· Improving Customer Satisfaction Through Analytic and Process Reengineering
· How to Achieve Shift Left Through AI Solutions
· Quality Management Frameworks